Asked by: Stephen Farry (Alliance - North Down)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether his Department accepts the findings of maladministration in the Parliamentary and Health Service Ombudsman's report into the communication of state pension age increases, published on 21 March 2024.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
In laying the report before Parliament at the end of March, the Ombudsman has brought matters to the attention of this House, and a further update to the House will be provided once the report's findings have been fully considered.
Asked by: Stephen Farry (Alliance - North Down)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether he has had discussions with the Leader of the House on making Parliamentary time available for Members to debate and approve the recommendations in the Parliamentary and Health Service Ombudsman's report into the communication of state pension age increases, published on 21 March 2024.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
In laying the report before Parliament at the end of March, the Ombudsman has brought matters to the attention of this House, and a further update to the House will be provided once the report's findings have been fully considered.
Asked by: Charlotte Nichols (Labour - Warrington North)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if he will provide compensation to women who have been affected by changes to the State Pension age.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
In laying the report before Parliament at the end of March, the Ombudsman has brought matters to the attention of this House, and a further update to the House will be provided once the report's findings have been fully considered.
Asked by: Simon Lightwood (Labour (Co-op) - Wakefield)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce the time taken to assign to an investigator a complaint to the Independent Case Examiner.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The rate at which complaints can be allocated to an investigator is dependent on multiple factors including the volume and complexity of complaints received, as well as available investigative resource.
ICE is a demand led service and continues to receive high complaint intake volumes. It has experienced a 37% increase in referrals since April 2022, with an 18% increase in the 2023/24 operational year. Not all referrals into ICE are accepted for investigation. ICE has experienced an 83% increase in the volume of cases it has accepted since April 2020, with a 9% increase in the 2023/24 operational year.
The ICE office continues to review its process and operating model and continuously seeks opportunities to maximise productivity, ensuring it operates with optimum investigative resource. In the past 20 months (August 2022 – March 2024) resource levels at the ICE office have increased by 18%. The unit is operating at 99.11% of its agreed headcount.
The Office has reduced the volume of cases awaiting allocation to an investigator by 49% over the 2023/24 operational year. The combined number of cases being handled by the ICE Office at the end of March 2024 was 1462, this represents a 33% reduction from March 2023 despite the high intake levels experienced.
Asked by: John McDonnell (Labour - Hayes and Harlington)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many full-time equivalent staff worked in his Department’s Counter Fraud, Compliance and Debt unit in each of the last ten years for which figures are available.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
Please see the Full-Time Equivalent (FTE) numbers for Counter Fraud Compliance & Debt (CFCD) and its predecessor Counter Fraud & Compliance (CFC). To ensure compliance with GDPR, seven years of data is the maximum that we hold.
Paid Staff at specified date, Full Time Equivalent | ||
Date | FTE | CFC/CFCD |
31-Mar 2018 | 5209.8 | CFC |
31-Mar 2019 | 5488.3 | CFC |
31-Mar 2020 | 7519.4 | CFCD |
31-Mar 2021 | 6941.6 | CFCD |
31-Mar 2022 | 8289.7 | CFCD |
31-Mar 2023 | 9080.2 | CFCD |
Asked by: Stephen Farry (Alliance - North Down)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether his Department has made an estimate of how many women affected by State Pension age changes have died since the publication of the Parliamentary and Health Service Ombudsman's report into the communication of state pension age increases on 21 March 2024.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
In laying the report before Parliament at the end of March, the Ombudsman has brought matters to the attention of this House, and a further update to the House will be provided once the report's findings have been fully considered.
Asked by: Emma Lewell-Buck (Labour - South Shields)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether his Department plans to recruit Covert Surveillance Officers to gather evidence to prove or disprove offences relating to benefits claims.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
DWP is recruiting Covert Surveillance Officers.
The Department’s Counter Fraud, Compliance & Debt directorate (CFCD) undertakes directed surveillance as part of the criminal investigation process.
All surveillance activity is applied for under the Regulation of Investigatory Powers Act (RIPA) 2000 and is conducted in line with the surveillance Code of Practice. It is undertaken only where necessary and proportionate to the alleged offence.
Asked by: Anneliese Dodds (Labour (Co-op) - Oxford East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many alternative payment arrangements for Universal Credit were granted in (a) January and (b) February 2024 in (i) England, (ii) Scotland and (iii) Wales.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
The information requested is not readily available and to provide it would incur disproportionate cost.
Asked by: Anneliese Dodds (Labour (Co-op) - Oxford East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many alternative payment requests for Universal Credit were made in (a) January and (b) February 2024 in (i) England, (ii) Scotland and (iii) Wales.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
The information requested is not readily available and to provide it would incur disproportionate cost.
Asked by: Abena Oppong-Asare (Labour - Erith and Thamesmead)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many improvement and prohibition notices the Health and Safety Executive has issued on (a) workplace stress and (b) other mental health problems at work in each year since it took responsibility for this area.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
There are no specific regulations relating to work-related stress or mental health and any enforcement action taken by the Health and Safety Executive (HSE) in those areas would use general health and safety legislation such as the Health and Safety at Work Act or the Management of Health and Safety at Work Regulations.
As a result, HSE can not provide the numbers of notices as the information is not held in the format requested so is not easily retrievable or statistically robust.