Asked by: Andrew Bridgen (Independent - North West Leicestershire)
Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussions he has had with representatives of energy companies on the use of smart meters that have ceased to operate in smart mode and are underestimating future energy bills.
Answered by Greg Hands - Minister of State (Department for Business and Trade)
Smart meters, which are temporarily operating in traditional mode continue to accurately record energy consumption. With manual meter readings provided to the energy supplier, customers will continue to receive accurate bills.
Energy suppliers are required by their licence conditions to take all reasonable steps to ensure their customers’ smart meters are fully functional, which includes providing automatic meter readings. The Government works closely with energy suppliers and other industry parties, so that that households across Great Britain can realise the benefits of smart meters.