Railway Stations: Tickets

(asked on 4th June 2021) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps his Department is taking to ensure all railway stations have a self-service ticket machine.


Answered by
Chris Heaton-Harris Portrait
Chris Heaton-Harris
Secretary of State for Northern Ireland
This question was answered on 14th June 2021

The Department wants to see a high quality rail retailing service which allows passengers to buy their tickets quickly and conveniently. Ticket Vending Machines are one part of the overall retail service, alongside other ways to buy tickets including online purchase and pay-as-you-go. As ticket buying is modernised we will look to the rail industry, including in future Great British Railways, to ensure that the overall retail offer is appropriate to the needs of passengers, including those without access to the internet.

The Department has worked with the rail industry to enhance ticket buying facilities, including ensuring that smart tickets are accepted at stations across almost all of the network. Passengers have the choice of travelling without a paper ticket, such as by receiving barcode tickets straight to their phones. The Williams Shapps Plan for Rail also commits the Government to introducing far more convenient ways to pay using a contactless bank card, mobile or online.

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