Veterans UK: Email

(asked on 20th January 2022) - View Source

Question to the Ministry of Defence:

To ask the Secretary of State for Defence, pursuant to the Answer of 20 January 2022 to Question 105352 on Veterans UK: Telephone Services, how many emails asking for support Veterans UK has received each year since 2010.


Answered by
Leo Docherty Portrait
Leo Docherty
Minister of State (Ministry of Defence) (Minister for the Armed Forces)
This question was answered on 25th January 2022

The below table details the number of emails the Veterans UK Helpline received for each financial year since 2015. Data prior to 2015 is not held. The Helpline remained open during the Covid-19 pandemic lockdown. Calls and e-mails received can range from enquires about pension entitlement or compensation claims to welfare support and advice.

Financial Year

Emails

2015-16

26,340

2016-17

23,906

2017-18

20,110

2018-19

21,676

2019-20

24,003

2020-21

54,882

2021-22

39,419

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