Question to the Ministry of Defence:
To ask the Secretary of State for Defence, pursuant to the Answer of 20 January 2022 to Question 105352 on Veterans UK: Telephone Services, how many emails asking for support Veterans UK has received each year since 2010.
The below table details the number of emails the Veterans UK Helpline received for each financial year since 2015. Data prior to 2015 is not held. The Helpline remained open during the Covid-19 pandemic lockdown. Calls and e-mails received can range from enquires about pension entitlement or compensation claims to welfare support and advice.
Financial Year | Emails |
2015-16 | 26,340 |
2016-17 | 23,906 |
2017-18 | 20,110 |
2018-19 | 21,676 |
2019-20 | 24,003 |
2020-21 | 54,882 |
2021-22 | 39,419 |