Department for Work and Pensions: Telephone Services

(asked on 20th October 2017) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will list the numbers and subjects covered by telephone helplines for benefits provided by his Department.


Answered by
Caroline Dinenage Portrait
Caroline Dinenage
This question was answered on 25th October 2017

The current Department for Work and Pensions (DWP) position is that all calls should be free to our 0800 numbers to apply for benefit, including the following:

0800 731 7898 State Pension,

0800 991 234 Pension Credit,

0800 055 6688 Jobseekers’ Allowance (JSA), Income Support (IS), & Employment Support Allowance (ESA)

0800 917 2222 Personal Independence Payment (PIP).

The Department uses 0345 telephone numbers where its customers call for other reasons, as these are calls that typically take less time to resolve. If a customer raises concerns over the cost of a call, we will offer to call them back.

The majority of the calls received by the Department are managed through the 0345 numbers available below in order of most frequently used lines.

0345 608 8545

Legacy Benefit Enquiry Line (ESA, JSA, & IS)

0345 600 0723

Universal Credit Helpline

0345 850 3322

Personal Independence Payment Enquiry Line

0345 603 6967

Social Fund Enquiry Line

0345 266 8792

Child Maintenance 2012 Enquiry Line

0345 606 0265

State Pension & Pension Credit Enquiry Line

0345 604 3719

Jobcentre Enquiry Line

0345 600 4272

Universal Credit Digital Service Centre

0345 712 3456

Disability Living Allowance Enquiry Line

0345 600 0643

National Insurance Number Appointments

0345 608 4321

Carer's Allowance

0345 850 0293

Debt Management Enquiries

0345 605 6055

Attendance Allowance

0345 300 0168

Future Pensions Enquiry Line

0345 601 0008

International Pensions Enquiry Line

0345 600 1011

The Pensions Regulator Enquiry Line

0345 608 8610

Maternity Allowance Enquiry Line

0345 609 0082

Child Support Helpline - North West

0345 609 0062

Child Support Helpline - Midlands

0345 609 0042

Child Support Helpline - Northern

0345 600 0685

Debt Management Employer Helpline

0345 604 4015

Provider Direct Enquiry Line

0345 609 0052

Child Support Helpline - South East

0345 609 0072

Child Support Helpline - South West

0345 915 1515

Winter Fuel for non-benefit customers

0345 609 0092

Child Support Helpline - East England

0345 604 3349

DWP Online Helpdesk (Technical helpdesk)

0345 268 8489

Access to Work Enquiry Line

0345 601 2001

Employer Direct / Universal Jobmatch Enquiry Line

0345 713 3133

Child Support General Enquiry Line

0345 608 8601

Bereavement Support Payment / Bereavement Benefit Enquiry Line

0345 850 0051

Debt Management Enquiries

0345 641 5008

National Insurance Number Enquiry Line 1

0345 266 8978

Child Maintenance 2012 - Northern Ireland Enquiry Line

0345 600 2475

The Pensions Regulator Enquiry Line

0345 758 5433

Industrial Injuries Disablement Benefit Enquiry Line

0345 603 9439

Warm Home Discount Scheme Enquiry Line

0345 266 0041

Universal Credit Housing Escalation Enquiry Line

0345 266 9658

Child Maintenance 2012 - Employer Enquiry Line

0345 600 0707

The Pensions Regulator Enquiry Line

0345 600 2537

Pension Tracing Service

0345 605 7064

Benefit Cap Enquiry Line

0345 608 0022

Child Support Helpline - Northern Ireland

0345 301 3011

State Pension Enquiry Line

0345 713 6010

Child Support - Employer Enquiry Line

0345 600 5666

The Pensions Regulator Enquiry Line

0345 606 9970

Universal Credit Live Digital Enquiry Line

0345 600 1063

Child Maintenance 2012 - Belfast

0345 602 7301

Department for Communities - Northern Ireland - ESA Enquiry Line

0345 603 0526

National Insurance Number Enquiry Line 2

0345 600 2859

Payment Resolution Service - Third Party Payments

Following a recent announcement all 0345 DWP telephone numbers will move to 0800 Freephone numbers by the end of the calendar year starting with Universal Credit in November 17.

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