Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will provide a breakdown of the reasons for Green Home Grant application refusals.

We have designed the Green Homes Grant voucher application process to automate checks where possible and minimise the time taken for voucher approval. However, should a customer’s application be rejected, they may receive correspondence advising they have been rejected on the basis of the following criteria:

• Quotes submitted are ineligible;
• The property is ineligible (for example due to its location);
• The customer has failed identity or land registry checks;
• The customer is ineligible for the low-income scheme;
• The measures selected are ineligible or no primary measure has been selected;
• An on-site audit has confirmed the customer is ineligible.

In order to raise any questions or concerns about the scheme, customers should contact the scheme administrator via the ‘Contact us’ link on the GOV.UK guidance pages. The first vouchers have now been issued and my officials will continue to monitor application data as the scheme progresses.

Applications are thoroughly checked for compliance with the scheme rules to help ensure value for money, protect consumers, and detect malpractice.