Broadband: Social Security Benefits

(asked on 13th December 2022) - View Source

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what steps her Department is taking to promote social tariffs offline.


Answered by
Julia Lopez Portrait
Julia Lopez
Minister of State (Department for Science, Innovation and Technology)
This question was answered on 20th December 2022

In November, the DCMS - as part of Help for Households - launched a UK-wide campaign to boost awareness of social tariffs among eligible households.

The campaign uses multiple channels to reach individuals; and partners with a range of stakeholders - including other Government departments (such as DWP), job centres, libraries, local authorities, charities, consumer groups and internet service providers - to maximise the reach of our messaging. Alongside dedicated digital resources, posters and leaflets have been created, which can be distributed by partners directly to those who may be eligible. We are also using print media, such as ‘Quids In!’, a magazine targeted at low-income households.

On 29 November, I convened a roundtable with the UK’s major broadband and mobile providers, as-well-as consumer groups to examine the barriers to take up of social tariffs and the role Government, the telecoms sector, charities and consumer groups can play to ensure eligible households are aware of the support available. We will continue to explore further options for collaboration.

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