Personal Independence Payment: Complaints
(asked on 6th November 2017) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the effectiveness of the personal independence payment process complaints system.
This question was answered on 13th November 2017
PIP complaints are handled as part of the overall Departmental Two Tier complaints process and are not specifically differentiated. The complaints process is kept under constant review to ensure a consistent service to our customers.