Energy: Meters

(asked on 16th December 2022) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he has had recent discussions with energy companies on maintaining prepayment meter connections in winter 2022-23.


Answered by
Graham Stuart Portrait
Graham Stuart
Minister of State (Department for Energy Security and Net Zero)
This question was answered on 9th January 2023

The Government expects suppliers to take proactive steps to ensure that customers on prepayment meters remain connected this winter. Under Ofgem’s licence conditions, energy suppliers have an obligation to identify self-disconnecting and self-rationing Prepayment Meter customers and offer additional support.

Under Ofgem’s rules, energy suppliers are required to agree repayment rates with a customer in arrears. Suppliers must consider the customer's ability to pay when calculating repayment rates for those in debt or at risk of self-disconnection. Suppliers are also expected to provide extra support by making emergency and friendly-hours credit available to all prepayment meter customers to ensure everyone remains connected this winter.

Reticulating Splines