Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the average waiting time is for customers calling the personal independence payment line.

Wait times for customers needing to make a new claim to PIP remain low with customers, on average, waiting 4 mins and 59 seconds.

Call traffic to the PIP Telephony Enquiry Line fluctuates across the day; the average speed of answer, based on the previous three months, is 23 mins and 30 seconds.

Customers calling to register a PIP Mandatory Reconsideration can expect to wait an average of 3 minutes and 2 seconds.