Railways: Tickets

(asked on 14th November 2017) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what recent assessment he has made of the effectiveness of Office of Rail and Road's enforcement of train-operating company licence provisions in terms of their meeting their retail code of practice obligations; and if he will make a statement.


Answered by
Paul Maynard Portrait
Paul Maynard
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 20th November 2017

As the independent regulator, the ORR has consumer law powers to protect passengers’ rights. The Government, in its guidance to ORR this July, made clear that the ORR should use these powers to hold industry to account.

In June, ORR published the results of its audit of train operator websites against the Retail Code of Practice, and has identified areas for improvement in its consumer report. An update of this will be published in December.

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