Question to the Department for Transport:

To ask the Secretary of State for Transport, what his Department's average response time was to an enquiry from a hon. Member to the MP (a) hotline and (b) account management team in (a) 2019, (b) 2020 and (c) 2021.

The Government attaches great importance to the effective and timely handling of correspondence from MPs, either directly or on behalf of their constituents.

The Department for Transport does not have either an MPs hotline or an account management team.

The DVLA does provide a service where MPs can call for an update on cases. Response times are not recorded for this line.

Data on the timeliness of responses to correspondence from MPs and Peers for 2019 and 2020 is published on Gov.uk here: https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers Data for 2021 will be published by the Cabinet Office in due course.