Scotland Office: Correspondence

(asked on 31st January 2022) - View Source

Question to the Scotland Office:

To ask the Secretary of State for Scotland, what his Department's average response time was to an enquiry from a hon. Member to the MP (a) hotline and (b) account management team in (a) 2019, (b) 2020 and (c) 2021.


Answered by
Alister Jack Portrait
Alister Jack
Secretary of State for Scotland
This question was answered on 7th February 2022

The Government attaches great importance to the effective and timely handling of correspondence from MPs, either directly or on behalf of their constituents.

The Scotland Office does not have an MP hotline. The Scotland Office does not have an account management team, and the Scotland Office correspondence team does not hold information on the average response time to enquiries from MPs, as correspondence performance is monitored by the percentage of correspondence responded to within the target response time set by the Department.

Data on the timeliness of responses to correspondence from MPs and Peers for 2019 and 2020 is published on Gov.uk:

https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers.

The Cabinet Office will publish data for 2021 in due course.

Reticulating Splines