Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, whether the problems with the Childcare Service helpline have been resolved.
The childcare service helpline is run by National Savings and Investments (NS&I) who are HMRC’s delivery partner for the service. They have recently increased the staff working on the helpline. HMRC are working with NS&I to deliver training and support to the childcare service helpline to improve the quality of service.