Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure that (a) the gov.uk website and (b) internet providers advertise the correct information about the cost of calls to his Department's helplines (i) before and (ii) after calls to those lines become free of charge.

a) All information is controlled centrally and The Department for Work and Pensions regularly reviews and updates the data held on gov.uk to ensure it remains accurate.

b) Where the department identifies that a website fails to publicise, or advertises incorrect call costs, the Department will make a referral to the National Trading Standards Board (NTSB) to investigate and prosecute if appropriate following investigation.

Both these activities will continue after freephone numbers are introduced across all the department’s customer phone lines.