Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many complaints Ofgem has received from British Gas customers on the bereavement services provided by that supplier because of (a) the location of that service in South Africa and (b) all other reasons; and if he will make a statement.
Ofgem monitors energy suppliers’ performance and publishes data on their customer service on its website at https://www.ofgem.gov.uk/energy-data-and-research/data-portal/customer-service-data. The location of call centres is a commercial matter for individual companies. In addition, Ofgem constantly assesses the experience of energy consumers in vulnerable situations, including bereavement and takes action to address the issues they face as energy users.