Railways: Tickets

(asked on 23rd January 2018) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps he is taking to ensure that ticket machines at train stations sell tickets at peak time for off-peak journeys.


This question was answered on 30th January 2018

Ticket vending machines are designed to make it easier for passengers to buy tickets for immediate travel. This makes them quicker and easier to use and reduces the risk that a passenger buys a ticket that isn’t valid for immediate travel. However it can be frustrating for passengers if, by waiting a few minutes, they could have got a cheaper off-peak ticket. That is why, as part of the Action Plan for Information on Rail Fares and Ticketing Information, agreed with industry and launched in December 2016, , that train companies would upgrade vending machines so that they alert passengers when they will shortly sell off-peak tickets. Work on this action is underway and expected to complete by early 2018.

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