Driver and Vehicle Licensing Agency: Standards

(asked on 18th February 2022) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what recent steps he has taken to improve the performance of the DVLA.


Answered by
Trudy Harrison Portrait
Trudy Harrison
This question was answered on 23rd February 2022

The quickest and easiest way to transact with the Driver and Vehicle Licensing Agency (DVLA) is by using its extensive suite of online services. There are no delays in successful online applications and customers should receive their documents within a few days.

However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and Birmingham. These measures are having a positive impact and customers should continue to see an improving picture in terms of waiting times for paper applications.

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