Jobcentres: Glasgow

(asked on 5th February 2018) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, for what reasons the telephone network at Shettleston Jobcentre was inaccessible on 2 February 2018 and whether the cause of the inaccessibility has been fully resolved.


Answered by
Alok Sharma Portrait
Alok Sharma
COP26 President (Cabinet Office)
This question was answered on 8th February 2018

The telephone network in Shettleston Jobcentre was disrupted on 2 February due to a suspected power surge causing a switch to fail. The telephone network was restored within one hour and subsequent work by BT has replaced the switch.

Face to face services within the Jobcentre continued while the telephones were down. Additionally, a contingency arrangement was put in place to redirect calls to Parkhead Jobcentre and Easterhouse Jobcentre as per Business Continuity Plans. All payments were processed and issued on time.

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