Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what estimate her Department has made of the level of increased footfall at Shettleston Jobcentre resulting from the closure of Bridgeton, Parkhead and Easterhouse jobcentres.

The increase in footfall in Shettleston is 340%, and this is commensurate with the overall footfall at Bridgeton, Parkhead and Easterhouse prior to the merger with Shettleston Jobcentre. In line with our forecast for footfall in Shettleston, we have deployed sufficient resource for the number of customers using our services. The service delivery team ensures that waiting times are kept to a minimum, and the same service is delivered to customers who wish to make enquiries or do not have appointments.