Independent Assessment Services: Complaints

(asked on 28th February 2018) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 14 February 2018 to Question 126937, what target her Department sets for the completion of Stage 2 complaints relating to the Independent Assessment Service.


Answered by
Sarah Newton Portrait
Sarah Newton
This question was answered on 7th March 2018

The Department works closely with PIP assessment providers to ensure that complaints are responded to in a timely manner. We expect Independent Assessment Services to acknowledge all complaints within 2 working days and 90% of complaints should be responded to within 20 working days.

Reticulating Splines