Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 14 February 2018 to Question 126937, what target her Department sets for the completion of Stage 2 complaints relating to the Independent Assessment Service.
The Department works closely with PIP assessment providers to ensure that complaints are responded to in a timely manner. We expect Independent Assessment Services to acknowledge all complaints within 2 working days and 90% of complaints should be responded to within 20 working days.