NHS 111

(asked on 24th January 2023) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he is taking to ensure that 111 advice line has adequate capacity to provide a timely service, including for members of the public calling when they are not able to access other parts of the NHS.


Answered by
Will Quince Portrait
Will Quince
This question was answered on 31st January 2023

The National Health Service is building the capacity of NHS111 to give patients the help they need, including arranging clinical advice direct from healthcare professionals, making urgent appointments at a range of health services, or offering a timed slot at a local accident and emergency where appropriate.

NHS England has invested an additional £50 million in funding for NHS111 in 2022/23 to increase capacity and NHS111 call handling performance is also being improved through the implementation of regional call management, enabling better integration between providers, and ensuring total NHS 111 capacity is being used effectively.

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