Question to the Department for Education:
To ask the Secretary of State for Education, how much the GovernorLine service cost his Department to operate in each of the last five years; and how many people have used that service in each of the last five years.
GovernorLine was created in 2000 as a free, confidential telephone service for Governors, multi academy trust trustees and clerks to the board of government. Its use has been in decline for several years.
The table below shows the cost to the department and usage of the GovernorLine service in each financial year since 2012-13.
| Calls | Emails | Cost |
2012-13 | 4,333 | 1,130 | £142k |
2013-14 | 4,187 | 767 | £142k |
2014-15 (8 months) | 2,326 | 541 | £94.7k |
The GovernorLine service did not operate between November 2015 and July 2016. | |||
2016-17 (9 months) | 454 | 89 | £76.5k |
2017-18 (10 months to end January 2018) | 515 | 111 | £93.5k |