Ambulance Services: Emergency Calls

(asked on 25th January 2023) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he is taking to (a) support NHS Control Room employees and (b) maximise retention of those staff.


Answered by
Will Quince Portrait
Will Quince
This question was answered on 2nd February 2023

It is a priority to support the mental health and wellbeing of all NHS staff as they continue to work in challenging circumstances. The NHS People Plan, published in July 2020, has a strong focus on NHS staff health and wellbeing. This includes providing ongoing physical and mental health support – including, targeting psychological support and treatment for those most affected; retaining staff who have come back into the NHS to help provide additional capacity; and strengthening the role for occupational health to move from a reactive service delivery model to a more integrated, preventative partner.

The NHS Retention Programme is continuously seeking to understand why staff leave, resulting in targeted interventions to support staff to stay whilst keeping them well. A staff retention guide has been updated and includes information on supporting staff in their late and early career with specific focus on induction, reward and recognition and menopause support.

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