Jobcentres: Staff
(asked on 3rd March 2022) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many and what proportion of work coaches have received mental health training.
This question was answered on 8th March 2022
Mental health training is available to all DWP staff who have contact with customers. This is designed to enable staff to respond appropriately to each customer’s issues. This learning is supplemented by point of need learning.
As at 28th February 2022, 20,076 Work Coaches and Work Coach Team Leader staff have completed the Mental Health training. That is a percentage of 74%. Overall 38,823 members of staff in customer contact roles have received the training.