Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether her Department’s staff can retrospectively correct information posted on a claimant’s universal credit journal without including an acknowledgement of the Department’s error.
Work Coaches and Case Managers are prevented from amending or deleting Universal Credit journal entries made by a claimant.
Staff members can retrospectively amend information they have posted to the Universal Credit journal, however claimants should receive an explanation to justify the amendment.