Universal Credit: Maladministration

(asked on 8th January 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether her Department’s staff can retrospectively correct information posted on a claimant’s universal credit journal without including an acknowledgement of the Department’s error.


Answered by
Will Quince Portrait
Will Quince
This question was answered on 13th January 2021

Work Coaches and Case Managers are prevented from amending or deleting Universal Credit journal entries made by a claimant.

Staff members can retrospectively amend information they have posted to the Universal Credit journal, however claimants should receive an explanation to justify the amendment.

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