Water Charges

(asked on 29th March 2018) - View Source

Question to the Department for Environment, Food and Rural Affairs:

To ask the Secretary of State for Environment, Food and Rural Affairs, what estimate his Department has made of the number of water companies that require consumers to pay bills up to a year in advance; and how that practice compares to other utility markets.


Answered by
Thérèse Coffey Portrait
Thérèse Coffey
This question was answered on 16th April 2018

We have not made an estimate of the number of water companies that require consumers to pay bills up to a year in advance. We have also not compared such a practice to other utility markets.

Water companies use a variety of billing, payment and collection methods and can be flexible in their billing arrangements. However, they must be set within Ofwat’s (the independent water regulator) charging rules and guidelines. These rules include a requirement that companies give customers a reasonable choice as to the times and methods of payment of their charges. Customers should contact their water company to discuss their payment plan and the billing options they have.

All companies offer a range of support to those household customers who may be struggling to pay their bill, including social tariffs, customer assistance funds, payment plans and information about water efficiency advice and products. Information is available on their websites or from the Consumer Council for Water.

For business and other non-household customers who receive their water and wastewater services from a retailer, it is for individual retailers to decide which billing and collection methods they use. Retailers must comply with codes set by Ofwat and must inform customers of the type, frequency of bills and payment methods available. Business customers can discuss payment plans with their retail provider and can explore switching to another provider who may be more flexible with their billing arrangements. Not all retail providers will require payment in advance. Information about the business retail market can be found at https://www.open-water.org.uk/

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