Unemployment: ICT

(asked on 20th January 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what support she is providing to unemployed people without access to a computer or the internet to help them find work.


Answered by
Mims Davies Portrait
Mims Davies
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 25th January 2021

Throughout the pandemic, jobcentres have remained open for anyone who needs face-to-face support and cannot be helped in any other way. To help keep customers and staff as safe as possible in the latest phase of the pandemic, jobcentre opening hours have changed to 10am to 2pm. This temporary change means we can continue providing safe, essential services for those who need to come into the Jobcentre and who are unable to interact with us on the phone or digitally. The opening hours of our phone lines remain as they were.

While face-to-face appointments and all face-to-face activity outside the Jobcentre have been suspended temporarily, Work Coaches continue to provide support and help to find work by phone, as well as through digital channels where available. All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet.

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