Department for Work and Pensions: Telephone Services
(asked on 9th May 2018) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the maximum target holding time is for calls to the Tell Us Once phone line.
This question was answered on 17th May 2018
There is no maximum target holding time for calls to the Tell Us Once phone line.
The average speed to answer from 2nd April 2018 to date is forty-five seconds.