Energy: Meters

(asked on 9th February 2023) - View Source

Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, if he will hold discussions with Ofgem on including remote switching in the suspension of forced prepayment meter installations.


Answered by
Graham Stuart Portrait
Graham Stuart
Minister of State (Department for Energy Security and Net Zero)
This question was answered on 21st February 2023

Following interventions from Government and Ofgem, all energy suppliers have agreed immediately to halt forced installations and remote transfers to prepayment meters until the end of March 2023. This includes ceasing installation by warrant, ceasing the remote mode switch of smart meters to prepayment mode without explicit agreement from the customer, and ceasing new applications to court for installation warrants – unless theft is suspected.[1]

[1] https://www.ofgem.gov.uk/publications/follow-letter-suppliers-treatment-domestic-customers-during-pre-payment-meter-installations

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