New Homes Ombudsman

(asked on 28th January 2021) - View Source

Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Housing, Communities and Local Government, pursuant to the Answer of 25 January 2021 to Question 140777, when the New Homes Ombudsman is planned to be in place; and whether he plans to provide that ombudsman with the power to process complaints which arose prior to its formation.


Answered by
Christopher Pincher Portrait
Christopher Pincher
This question was answered on 4th February 2021

Provision for the New Homes Ombudsman will be brought forward through the Building Safety Bill which we will introduce when Parliamentary time allows. We continue to stay in touch with the industry-led New Homes Quality Board on its plans for a voluntary New Homes Ombudsman scheme, to be in place ahead of legislation.

As there will be different requirements for developers when they are members of the New Homes Ombudsman, the legislation will not apply retrospectively. We will set out transition arrangements to the New Homes Ombudsman scheme when arrangements for the scheme are in place. Consumers will still be able to seek redress using existing routes, including through consumer codes and warranty providers.

Reticulating Splines