Question to the Department for Transport:

To ask the Secretary of State for Transport, if he will bring forward proposals to improve the transparency and accountability of the DVLA; and if he will make a statement.

The Driver and Vehicle Licensing Agency (DVLA)’s performance measures and achievements against targets are published in its annual report and accounts along with relevant explanations. The latest report is online at:

https://www.gov.uk/government/collections/dvla-annual-reports-and-accounts

The 2019-20 version of the document contains the DVLA’s governance statement. This ensures DVLA is delivering transparency and accountability and providing the best value for money.

The DVLA carries out regular surveys to measure the level of customer satisfaction. The last report, which covers the period October 2020 to January 2021, showed that 93.05% of customers were satisfied with the service provided to them by the DVLA.