Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps he is taking to help ensure that guide dog owners are not unlawfully refused access to taxis and minicabs.

It is unacceptable that some taxi and PHV drivers refuse assistance dogs carriage.

In December 2020, we launched a package of disability equality training to improve the transport sector’s confidence and skills in delivering inclusive journeys for disabled passengers.

The Government also remains committed to introducing mandatory disability awareness training for taxi and PHV drivers through new National Minimum Standards for licensing authorities when Parliamentary time allows.

On 28 March we published for consultation updated best practice guidance for local licensing authorities including a strong recommendation that taxi and PHV drivers are required to complete disability awareness training.