Revenue and Customs: Telephone Services
(asked on 28th March 2022) - View Source
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what recent estimate he has made of average HMRC telephony response times; and what recent assessment he has made of the (a) adequacy and (b) effectiveness of HMRC telephony response times.
This question was answered on 31st March 2022
Information on HMRC’s performance is published here:
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
HMRC is in discussion with HMT and Ministers to agree expected performance levels and commitments for 2022-23. These will be presented in the Outcome Delivery Plan, to be published early in 2022-23.