West Coast Partnership Rail Franchise: Cleaning Services

(asked on 29th March 2022) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, if he will publish reports from First Trenitalia West Coast, including tables, charts and other data, showing delivery of Station and Train cleans against planned programmes for each Performance Based Fee Assessment Period since September 2020.


Answered by
Wendy Morton Portrait
Wendy Morton
This question was answered on 4th April 2022

The Department does not publish this information. The score for each Performance Based Fee Assessment Period is published on the Gov.uk website.

Customer complaints data is available on the Office of Rail and Road website, these include complaints relating to the cleanliness of stations and trains. Transport Focus also conduct regular passenger satisfaction surveys. The results are available on Transport Focus website.

Reticulating Splines