Aviation: Coronavirus
(asked on 19th February 2021) - View Source
Question to the Department for Transport:
To ask the Secretary of State for Transport, what assessment he has made of the effectiveness of consumer protections for flight-only transactions during the covid-19 outbreak.
This question was answered on 25th February 2021
The Civil Aviation Authority reviewed the airlines’ compliance on refunds during Summer 2020. This led to improved performance on refunds from most airlines. In addition, in December 2020 the Competition and Markets Authority launched an investigation that is underway on the issuing of refunds by airlines to customers affected by the travel restrictions.