Social Security Benefits: Mental Health

(asked on 2nd March 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the potential effect of the benefits payments process on claimants’ mental health.


Answered by
Justin Tomlinson Portrait
Justin Tomlinson
This question was answered on 9th March 2021

We continually review our processes to ensure that benefits payments are accessible and supportive to all customers, including those with mental health conditions. We introduced mental health training in 2017 to better equip staff to signpost vulnerable customers to experts who are qualified to support them, especially when people are making new claims or being re-assessed for existing claims.

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