Question to the Department for Transport:
To ask the Secretary of State for Transport, pursuant to the Answer of 1 March 2021 to Question 158241, Driver and Vehicle Licensing Agency: Remote Working, whether any of the Deloitte report’s recommendations on options for DVLA staff to work from home have been implemented.
The review was carried out by both internal Driver and Vehicle Licensing (DVLA) and external expertise and focused on what could be done to reduce the backlogs that had built up during the initial lockdown in 2020, not specifically on home working. Some recommendations have been implemented but others require more significant changes that are still being worked through. The review was an iterative process which involved discussions with various personnel across the DVLA and the final report was recently presented to the DVLA’s Board.