Driver and Vehicle Licensing Agency: Remote Working

(asked on 9th March 2021) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, pursuant to the Answer of 1 March 2021 to Question 158241, Driver and Vehicle Licensing Agency: Remote Working, when the findings of the Deloitte report were presented to (a) the DVLA, (b) Chief Executive Julie Lennard and (c) other parties or bodies.


Answered by
Rachel Maclean Portrait
Rachel Maclean
This question was answered on 12th March 2021

The review was carried out by both internal Driver and Vehicle Licensing (DVLA) and external expertise and focused on what could be done to reduce the backlogs that had built up during the initial lockdown in 2020, not specifically on home working. Some recommendations have been implemented but others require more significant changes that are still being worked through. The review was an iterative process which involved discussions with various personnel across the DVLA and the final report was recently presented to the DVLA’s Board.

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