Govia Thameslink Railway: Compensation

(asked on 9th October 2018) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, if he will amend the GTR additional industry compensation scheme established following the timetable failure in May 2018 so that anyone whose shortest journey involves changing at a Level 1 station is compensated on a Level 1 basis; and if he will make a statement.


This question was answered on 17th October 2018

The Department encourages all passengers who experience a delay in their journey to apply for compensation through the Delay Repay scheme. This entitles holders of any ticket type – including passengers who travel less frequently– to claim compensation for delays of 15 minutes or more, whatever the cause of the delay. Govia Thameslink Railway (GTR) does not have any plans to amend the additional compensation scheme that was announced on 28 August 2018 for passengers who change trains at a Level 1 station.

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