Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, with reference to the Child Maintenance Service in the last 12 months, what proportion of (a) complaints to that Service have resulted in further action and (b) non-resident parents are compliant with their payments; and what the average time is between a complaint to that Service and a resolution.

The Department does not measure complaints resulting in further action as described in the question (a), so this information could only be provided at disproportionate cost.

The number of Paying Parents who have paid Child Maintenance are published quarterly. The latest published figures for Child Maintenance Service (CMS) are up the end of December 2020 and the compliance statistics can be found in “Table 2: Compliance (Collect and Pay) by quarter” of the “CMS Paying Parents” section of Stat-Xplore here:

https://stat-xplore.dwp.gov.uk/