State Retirement Pensions: Telephone Services

(asked on 3rd May 2023) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what recent assessment his Department has made of the adequacy of the level of service provision by the Future Pension Centre helpline.


Answered by
Laura Trott Portrait
Laura Trott
Chief Secretary to the Treasury
This question was answered on 15th May 2023

The DWP Futures Pension Centre helpline has experienced unprecedented levels of contact from customers considering whether to pay voluntary National Insurance Contributions (VNICS) before the deadline. To ensure customers have the time and information to make an informed decision, HM Revenue & Customs has announced it will extend the deadline to pay these contributions until 31 July 2023. DWP have provided additional resource directed to the telephony lines and continue to review resourcing options to meet the current call demand and improve the service.

Reticulating Splines