Action Fraud

(asked on 17th May 2023) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what estimate she has made of the average time taken to investigate cases at Action Fraud.


Answered by
Tom Tugendhat Portrait
Tom Tugendhat
Minister of State (Home Office) (Security)
This question was answered on 22nd May 2023

Action Fraud is the national reporting service for fraud but is not responsible for investigations. Reports submitted to Action Fraud are considered by the National Fraud Intelligence Bureau (NFIB) and evaluated to assess the information available which could assist an investigation.

The NFIB currently aims to review every report for vulnerability within 72 hours of it being received on the NFIB technology platform. All allegations where viable lines of enquiry are identified should be disseminated to the appropriate force within 7– 28 days of reporting, depending on the level of information and evidence available.

We are working with City of London Police to refresh and upgrade the current Action Fraud service. Improvements include using automation within NFIB to increase its effectiveness.

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