Travel: Quarantine

(asked on 21st June 2021) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what standards he has set for those providing quarantine hotel rooms on the timely confirmation of bookings.


Answered by
Jo Churchill Portrait
Jo Churchill
Minister of State (Department for Work and Pensions)
This question was answered on 28th June 2021

For bookings made via the online portal, 100% of customers receive a confirmation and invoice within 15 minutes. For family room booking requests, 67% of all requests received three to five days ahead of travel with confirmations provided, subject to availability, 24 hours ahead of departure to the United Kingdom. Over 30% of all Managed Quarantine Service hotel bookings made are subject to customer amendment in advance of travel due to date change, an airline schedule change, or COVID-19 test result delay.

All bookings made online should be confirmed within 30 minutes.

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