Department for Levelling Up, Housing and Communities: Correspondence

(asked on 1st September 2023) - View Source

Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Levelling Up, Housing and Communities, what data their Department holds on the average response time to enquiries by Members; and what assessment they have made of the adequacy of that response time.


Answered by
Dehenna Davison Portrait
Dehenna Davison
This question was answered on 11th September 2023

The Department for Levelling Up, Housing and Communities attaches great importance to the effective and timely handling of correspondence, and aims to answer at least 80% of correspondence within 20 working days. Our recent performance has been significantly below this standard, so we have taken steps to improve the speed and quality of responses to Members and their constituents.

This year, the Department has expanded its central Correspondence Unit, acquired a new case management system, and made a significant reduction to the number of open cases. This has already improved the timeliness and quality of responses to Members, and we expect these to continue to improve. The Cabinet Office published data on the timeliness of responses for 2022 for all government departments on GOV.UK in March 2023, and will be publishing data for Q1 and Q2 2023 shortly. The 2022 data can be found here.

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