Home Office: Correspondence

(asked on 1st September 2023) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what has been the average time taken to respond to public inquiries by her Department in each of the last five years; and whether she plans to introduce measures to improve this.


Answered by
Chris Philp Portrait
Chris Philp
Minister of State (Home Office)
This question was answered on 11th September 2023

No average time is measured although we have a target to respond to all public correspondence on policy matters within 20 working days. Performance against that target over the last five years is:

2018/19

82%

2019/20

87%

2020/21

74%

2021/22

72%

2022/23

85%

The most recent full month performance (July 2023) was 93%.

There is no data available on response times on operational queries.

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