Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what procedures his Department has put in place to ensure that mail received by recorded delivery at jobcentres is logged and dealt with immediately; and what assessment he has made of whether such procedures are carried out across all jobcentres.

All DWP mail, whether recorded delivery or otherwise, is opened and distributed to the appropriate office for action from one of the 2 Mail Opening Units. The only exceptions being items identified “OFFICIAL–SENSITIVE”, “SECRET”, or “TOP SECRET” and providing a named individual is included.