Driver and Vehicle Licensing Agency: Industrial Disputes

(asked on 22nd June 2021) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps he is taking to monitor the effect of the recent industrial dispute at the DVLA in Swansea on (a) employees of that organisation and (b) the public; and if he will make a statement.


Answered by
Rachel Maclean Portrait
Rachel Maclean
This question was answered on 30th June 2021

The safety and welfare of Driver and Vehicle Licensing Agency (DVLA) staff is of paramount importance as it has been throughout the pandemic. Extensive measures are in place to support the wellbeing of staff and information on the services available to staff is regularly communicated.

The DVLA’s online services remain available and are the quickest and easiest way to transact. Motorists are strongly advised to use these channels where possible. Paper applications are taking longer to process because of reduced numbers of staff on site. The ongoing industrial action by the Public and Commercial Services union is inevitably harming some of the most vulnerable in society, as these are often the people who rely on less automated services which require DVLA staff to be working on site.

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