Govia

(asked on 26th September 2014) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, pursuant to the written Statement of 11 September 2014, by the Parliamentary Under-Secretary of State for Transport, Official Report, column 42WS, on rail franchising (Southeastern), what contractual guarantees have been secured from Govia on (a) on-station, (b) on-train and (c) ticket office staffing levels during the term of the directly awarded franchise.


Answered by
 Portrait
Claire Perry
This question was answered on 16th October 2014

The franchise agreement does have contractual guarantees with regard to (a) on-station staffing, and (b) on-train staffing. We will publish the Franchise Agreement in due course at;

https://www.gov.uk/government/collections/public-register-of-rail-passenger-franchise-agreements.

With regard to (c) ticket office staffing, these are the responsibility of the station operator, which is required to comply with the Ticketing and Settlement Agreement.

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