Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps his Department is taking to (a) ensure that passengers are effectively informed of cancellations ahead of their departure date and (b) reassure people who have a flight departure booked at London Gatwick.

The decision taken by Gatwick airport to reduce the number of daily flights throughout the summer is a commercial decision taken by Gatwick Airport Limited, who will continue to work with their airline partners to operationalise this cap. We have been clear with the aviation sector that they need to ensure they can service the flights they offer to the passengers.

On 21 June the Secretary of State laid before Parliament regulations that will help airlines prevent last-minute flight cancellations during the summer peak. The regulations will allow a one-off “amnesty” on airport slots rules, enabling airlines to plan ahead and deliver a realistic summer schedule that

minimises disruption at the airports. Airlines will have a short window to hand back slots for the rest of the summer season that they are not confident they will be able to operate. This will help give passengers confidence in the schedules and more time to make alternative arrangements if they are needed, rather than face the kind of last-minute cancellations seen over the Easter and half-term holidays.

This Government has always prioritised consumer rights and is continuing to make progress, to that end we have published the Aviation Consumer Policy Reform Consultation on 31 January, this is aimed at strengthening further air passenger rights and are publishing an Aviation Passenger Charter. Airlines are under an obligation to provide information to passengers on their rights in the event of a cancellation. In the event that a flight is cancelled where UK law applies, the consumers should be offered the choice between a refund within 7 days, or to be re-routed on similar conditions to their final destination, and they may be eligible for compensation.

We have been clear with airlines that they need to undertake this process as quickly as possible.

The Secretary of State and I regularly meet with the aviation sector. In addition to these regular meetings, Gatwick joined me and the Secretary of State on 1 June to discuss disruption over the Half Term and they have been a central member of the Strategic Risk Group which I chair weekly, and the Summer Resilience Group chaired by my officials weekly. Additionally, senior officials have been meeting regularly with Gatwick over the past month and this will continue over the summer.